Privacy Policy

1. Information We Collect

• Device & visit data: IP address, browser type, operating system, pages visited, referral source, session duration
• Account data: Name, email address, phone number, delivery address
• Transaction data: Products ordered, payment method, order history
• Newsletter: Email address if you subscribe
• Communications: Messages sent via email or WhatsApp

2. Cookies

Essential storage (always on). We store a login session, your cart and checkout progress in your browser. The shop cannot work without these, so they do not need your consent.

Analytics. We use Google Analytics and our own anonymous visitor ID to understand which pages, products and searches are used and where shoppers drop off. This includes pages viewed, products viewed or added to cart, checkout steps and completed orders (order value and items — never your name, phone, email or address). If you are in the European Economic Area, the United Kingdom or Switzerland, this starts only after you click “Accept analytics”. Elsewhere (including India) it is on by default and you can switch it off at any time. We do not use advertising or retargeting cookies.

Your choice. You can change or withdraw your choice at any time using “Cookie Settings” in the footer. Switching analytics off stops it and removes the analytics cookies and visitor ID from your browser. Your choice is remembered for up to 12 months.

Our payment provider Razorpay may also set its own cookies — see Razorpay's Privacy Policy. You can also block cookies in your browser settings, though parts of the shop may stop working.

3. How We Use Your Information

• To process and deliver your orders
• To send order confirmations and shipping updates via WhatsApp / email
• To respond to enquiries and complaints
• To improve products, website, and customer experience
• To send newsletters or offers — only if you have subscribed or consented
• To provide anonymised, non-identifying statistics for analytics
• To comply with legal obligations

4. Data Sharing & Disclosure

• Courier partners: Name, address, phone — shared for delivery only
• Razorpay: Payment data — we never store card details
• Legal compliance: Data may be disclosed if required by law or court order
• Business transfer: If Chambail International is sold or merged, you will be notified and given the option to request deletion of your data before any such transfer
• We do not sell, rent, or trade personal data to any third party for marketing

5. Data Security

Your data is stored on Supabase (SOC 2 Type II compliant), behind firewall-protected, password-secured servers. All payment transactions are encrypted via Razorpay's PCI-DSS compliant gateway using SSL technology.

6. International Data Transfers

Data may be stored and processed in countries where our infrastructure partners (Supabase, Vercel) operate, which may include the United States and European Union. By using our website, you consent to such transfers. You may withdraw this consent at any time by contacting hello@pahadiroots.com, after which we will delete your personal data within 30 days, subject to legal retention requirements.

7. Your Rights

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any right: hello@pahadiroots.com

8. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy practices — review their policies before sharing personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on this page. We may notify you of significant changes via email.

10. Contact for Privacy Concerns

Chambail International (trading as HimVeda by Pahadi Roots) · Village Sakoh, PO Sakoh, Distt. Kangra, Himachal Pradesh 176082
📧 hello@pahadiroots.com
💬 WhatsApp: +91 98999 84895