Shipping Policy
Shipping charges and free-shipping thresholds may change temporarily during festive or promotional periods — the amount shown at checkout always applies.
Delivery Timeline
| Stage | Time |
|---|---|
| Order processing & confirmation | 1–2 business days |
| Dispatch to courier | Within 2 business days |
| Delivery — Metro cities | 3–5 business days after dispatch |
| Delivery — Non-metro / remote areas | 7–12 business days after dispatch |
We ship Monday–Saturday. Sundays and public holidays are excluded from business days.
Shipping Coverage
We deliver Pan India — all 28 states and 8 Union Territories. Our Himalayan products travel from the mountains directly to your doorstep.
Tracking Your Order
- 1Once shipped, receive your tracking number via WhatsApp
- 2Track in real-time at My Account → Orders
- 3Courier partners: Delhivery, BlueDart, DTDC, Xpressbees, Ekart, India Post
Allow up to 48 hours for tracking to activate after dispatch notification.
Delayed or Lost Shipments
If delayed beyond the expected window, contact us with your order number. If a shipment is confirmed lost in transit, we will either resend the order (if in stock) or issue a full refund.
Failed / Undelivered Orders
- Courier attempts delivery up to 3 times if you are unavailable
- After failed attempts, the package returns to us — return shipping cost is borne by you
- Contact us to reship — additional shipping charges apply
- If you remain unreachable after 3 attempts, we will make best efforts via alternate means; successful delivery cannot be guaranteed in such cases
Refused Delivery (Prepaid Orders)
If you refuse a prepaid order, we arrange one re-attempt. If not possible, the order is cancelled and refunded after deducting RTO (return-to-origin) charges within 5–10 business days of the package reaching our facility.
Delivery Marked but Not Received
Raise the complaint within 48 hours of the status update. Complaints raised after 48 hours may be difficult to resolve due to courier partner limitations.
Questions? Contact us